Problems Placing an Order
How to Track an Order
Tracking numbers will be updated on your order page. Login to your account and enter or find your order number. You will see a tracking number once the order has been shipped and next to it will be a small question mark, just click on it and it will bring up the tracking information. An e-mail will also be sent with the tracking information.
You can contact us by using the contact us link in the top orange bar.
Policies, Terms and Conditions:
We are dedicated to bringing you the best shopping experience you can have. We strive for 100% customer satisfaction and have an A+ rating to prove it. Our staff has over 20 years of experience dealing with Motorcycle Gear. Our goal is to bring you the largest variety of Motorcycle Gear and that is available. We work hard to find the most variety so we can give you the best offers. We hope you enjoy your shopping experience with us, Located in the United States, Minnesota, but we work with several warehouses throughout the U.S to ship orders.
Why you need to register as a customer with us.
There's a couple of advantages of registering as a customer. First if you don't register as a customer, our system does not retain your contact information, such as phone number or e-mail address. So we can't supply shipping tracking numbers or updates on your order status. So in order to stay up to date on your order status, it is valuable to register.
Your information is secure with us, we do not share your information with anyone. You can set your mind at ease when ordering from us because we have one of the most secure systems in place to protect your privacy.
Now we realize that most customers do not want to register because they are concerned about their phone number and e-mail address being shared and receiving unwanted e-mails. You can put your mind at ease, we do not share your information with anyone. We value our customers and we value our customers privacy.
Knife Policy - When purchasing a knife, knives, knife sets, razor knife, you must follow your states age requirements. Some states do not allow you to purchase a knife, knives, knife sets, razor knife if you are under the age of 16. If you are under the age of 16 please check with your parent, guardian or an adult and get permission or have them make the purchase for you. We are not held responsible if someone buys a knife, knives, knife set, razor knife from our site and they do not follow the age requirements for their state.
Most orders Process In 1-3 Business days and most items are received within 4 to 7 business days. During Holidays Delivery times can Be delayed a little longer, so be sure to order early enough. Please take time to read our size ordering instructions on the product detail page before ordering.
We offer world wide shipping, all you have to do is follow the normal checkout process and select the shipping option.
Short Term Shipping.
We may offer some short term shipping methods. The key to remember is short term applies to business days only. All orders received after 3pm will fall onto the next business day. All orders received after 3pm on Friday, will not be shipped until the following business day. Business days are considered Monday - Friday. The reason for this is most couriers don't pick up deliveries on the weekends. Also our warehouses may be closed over the weekend.
Customers can exchange items, or return items for a in store credit within 30 days of delivery on all items that are deemed as returnable items and fall under our 30 day return policy list. Some products are not eligible for returns. Please refer to our list below of items covered under the 30 day policy and items that are not eligible for returns.
Notification of returning an item that is covered under our 30 day return list, must be given within 30 days of the delivery date. Notifications of wanting to return an item after 30 days of the delivery date will not be eligible to be returned.
All items must be returned with their original packing, in original condition and un-warn. Some of our items are not eligible for being returned, please read the next sections.
List of Products Eligible Under the 30 Day Return Policy
Lights list, belt lights, cap lights, box lights, light heads, gun lights, spot lights, are eligible to be returned for an exchange or in store credit as long as the item has not been used. This rule applies to all electronic or battery operated items, if the item has been worn or used, we do not take returns.
Clothing items, Jackets, vests, shirts, gloves, chaps, coveralls, pants, boots, belts. Most clothing items are eligible for returns for an exchange or in store credit, except special order or custom items, example, some of our hip waders and boots, froglegs are special order or custom fit items and we do not take returns on special order or custom fit items.
We do not take returns on electronic or battery operated items that have been worn or used, accessories, parts and other miscellaneous items. Examples are, lights that have been used, custom fit or special order items, froglegs waders and boots, backpacks, bags, cushions, gun cases, hunting blinds, gun rests, gun cleaning kits, knives, knife sets, spotting scopes, rangefinders, binoculars, multi tools, drink cups, thermoses, cookware, tents, sleeping bags, tables, chairs, camping supplies, dog collars, dog leads, dog couplers, training tracking collars, dog boxes, dog feeders, dog bowls, dog doors, dog training accessories, dog remedies, dog chains, bolt snaps, dog training supplies, dog care products, traps, cages, snares, trapping supplies, trapping tools,, trapping accessories, trap parts, skinning fleshing tools, fur processing tanning supplies, fur stretchers, videos, books, dog supplies, all calls, squallers, scents lures, hunting accessories, decoys, light parts, light accessories, Returns on these items will only be allowed if the item has manufacturer flaws.
Customers can exchange items, or return items for a in store credit. Send us an e-mail with a brief description of why you are returning an item, your contact information and order number. All items eligible to be returned, must be returned with their original packing, in original condition and un-warn. To send us an e-mail, go to the contact us link in the top orange bar and fill out the form on the contact us page. Our phone number is reserved for phone orders only. We do not handle returns over the phone. We will e-mail you our return policy and all the information needed to return items once the form is submitted. Some of our items are not eligible for returns, or the return policy has a shorter grace period. please read the sections above.
It is the customer’s responsibility to ship the item back to us, supply a tracking number. The cost of shipping items back to us is not refundable. Under certain circumstances we may reward return shipping costs, but we hold the right to determine if return shipping costs are given or not.
In Store Credit
If you are not exchanging items, then a In store credit will be given for the purchase price of returned items only that do not have any damage, are in original condition and un-warn. In most cases the cost of shipping the item to the customer will not be added to the in store credit or will be deducted from the original purchase price. If free shipping was given at the time of the purchase, we may deduct the shipping cost from the selling price and give a partial in store credit. We hold the right to determine if a return will receive an in-store credit will be applied or issued.
Restocking Fees - most of the time we do not charge restocking fees, but we hold the right to charge up to 20% of the purchase price for restocking items that are returned.
Damaged Items Items that are deemed to have manufacturer flaws will be eligible for exchanges, refunds or in store credit. If an item or items are deemed to have damages due to customer misuse or handling, we hold the right not to issue or give an exchange, refund, or in store credit on items that are damaged by the customer. Items damaged by a customer, will not receive a refund, exchange or in store credit. We hold the right to determine whether an item or items have damage due to manufacturer flaws or customer misuse or handling.
Gift Certificates and Cards,
We also offer gift certificates and gift cards. If you are not sure what to order that special biker, let them choose. Gift certificates and cards can not be redeemed for cash. They can only be used to purchase items from our site, any remaining balance will stay in the customers account for future purchases. If the amount of a purchase is greater than the account balance, gift card or certificate, the customer will have to pay the difference.
COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Motorcycle Gear Superstore., Copyright © ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
CREDIT CARDS AND PAYMENTS
We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completing your order. Alternatively, payment may be made through third party companies such as PayPal or Google Checkout, please review their policies before proceeding to checkout with these companies. Motorcycle Gear Superstore is not responsible for the actions of third parties.
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
MULTIPLE PRODUCT ORDERS
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Motorcycle Gear Superstore reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether we sign them or not. We reserve the right to make changes to this site and these Conditions at any time.
There may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. We will ship your product as it becomes available or your order may be cancelled.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the our site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
PRIVACY ON OTHER WEBSITES
We may automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state.
In the event a product is listed at an incorrect price or description due to typographical error or errors in information received from our suppliers, We shall have the right to refuse or cancel any orders placed for the products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of purchased price. We reserve the right to cancel orders for any reason.
By shopping on this site, or ordering products through this site, you automatically agree to our terms and policies. We are not held responsible, If you did not take the time to read the policies listed on this site, before placing an order.
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